Privacy Policy

Our Privacy Policy (“Privacy”) covers how we collect, use, disclose, transfer, and store your information. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.

Collection and Use of Personal Information

Personal information is data that can be used to uniquely identify or contact a single person.You may be asked to provide your personal information anytime you are in contact with Cairnstack Software LLC. (“CAIRNSTACK”) or a CAIRNSTACK affiliated Company, including and not limited to LeafTrack, TRXio, Bi4Ci and PTIprint. CAIRNSTACK and its affiliates may share this personal information with each other and use it consistent with this Privacy Policy. They may also combine it with other information to provide and improve our products, services, content, and advertising.

Here are some examples of the types of personal information CAIRNSTACK may collect and how we may use it.  

What personal information we collect:

  1. When you create an CAIRNSTACK ID, register your services, purchase a product, download a software update, register for a training class at CAIRNSTACK, or participate in an online survey, we may collect a variety of information, including your name, mailing address, phone number, email address, contact preferences, and credit card information.
  2. When you share your content with buyers and customers using CAIRNSTACK services, CAIRNSTACK may collect the information you provide about those buyers and customers such as name, mailing address, email address, and phone number.

How we use your personal information

The personal information we collect allows us to keep you posted on CAIRNSTACK latest product announcements, software updates, and upcoming events. It also helps us to improve our services, content, and advertising. If you don’t want to be on our mailing list, you can opt out anytime by updating your preferences.▪ We also use personal information to help us develop, deliver, and improve our products, services, content, and advertising. From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with services provided by CAIRNSTACK, you may not opt out of receiving these communications. We may also use personal information for internal purposes such as auditing, data analysis, and research to improve CAIRNSTACK products, services, and customer communications. If you enter into a sweepstakes, contest, or similar promotion we may use the information you provide to administer those programs.

Collection and Use of Non-Personal Information We also collect non-personal information − data in a form that does not permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it: We may collect information such as product, brand, vendor, and buyer information, preferred language, zip code, area code, unique device identifier, location, and the time zone where an CAIRNSTACK product is used so that we can better understand customer behavior and improve our products, services, and advertising. We also may collect information regarding customer activities on CAIRNSTACK portfolio of products and services. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of most interest. Aggregated data is considered non-personal information for the purposes of this Privacy Policy.

If we do combine non-personal information with personal information however in specific reporting where the combined information is displayed with non-personal information the resulting individual report will be treated as personal information for as long as it remains combined.

Cookies and Other Technologies

CAIRNSTACK website, online services, interactive applications, email messages, and advertisements may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our website people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.

CAIRNSTACK and its partners use cookies and other technologies in mobile advertising services to control the number of times you see a given screen or report, that relate to your role or interests, and measure the effectiveness of the services or campaigns.

CAIRNSTACK and our partners also use cookies and other technologies to remember personal information when you use our website, online services, and applications. Our goal in these cases is to make your experience with CAIRNSTACK more convenient and personal. For example, knowing your first name lets us welcome you the next time you visit the CAIRNSTACK Online Store. Knowing your country and language − For example;  you are an educator, your school − helps us provide a customized and more useful experience. Knowing someone using your computer or device has conducted specific tasks for a certain product or used a particular service helps us make our platform more relevant to your interests. And knowing your contact information, product serial numbers, and information about your computer or device helps us personalize your services and provides you with better customer service.

If you want to disable cookies and you’re using the Safari web browser, go to Safari preferences and then to the privacy pane to disable cookies. Please note that certain features of the subscribed services will not be available if cookies are disabled.

As is true of most websites, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit pages, operating system, date/time stamp, and clickstream data.

We use this information to understand and analyze trends, to administer the site or services, to learn about user behavior on the site, and to gather demographic information about our user base as a whole. CAIRNSTACK may use this information in our marketing and advertising services.

In some of our email messages, we use a “click-through URL” linked to content on the CAIRNSTACK website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.​

Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.

E-Commerce

You may be asked to share Personal Information such as your name, address, telephone number, and email address when you make purchases, seek customer or technical support or otherwise interact with CAIRNSTACK. When you shop online or buy direct from CAIRNSTACK, these purchase transactions may be conducted through CAIRNSTACK vendors and suppliers. Vendors and suppliers engaged by CAIRNSTACK on behalf of CAIRNSTACK may have their use of your Personal Information limited by this Privacy Policy, contractual restrictions, and applicable law. CAIRNSTACK (through its vendors or suppliers) may limit the acceptance of orders to particular jurisdictions and as permitted by applicable law. You may also make purchases of CAIRNSTACK Products; seek customer or technical support through CAIRNSTACK distributors or service providers if applicable. In these circumstances, the collection of your Personal Information may occur directly by the distributor or service provider or a third-party partner on their website, which will state the privacy policy or policies governing the collection of such information.

Subscribed services Technical Support

Personal Information or data provided for such purposes may be used to carry out the request, service, or agreement for which the information is submitted. CAIRNSTACK will require you to verify your credentials before providing support on your subscribed service.  With your consent, we may also use the information you provide in online registration forms to notify you periodically about important changes to the Website or Application (such as a change to this Privacy Policy or notice of a security breach), new CAIRNSTACK products and services, and special offers and promotions that may be of interest to you. 

Online Promotions, Contests and Sweepstakes

You may be asked to provide an email address or screen name, or other Personal Information, for entry into a particular promotion, including sweepstakes and contests, so that we can let you know if you won a prize. The specific rules and regulations governing the particular promotion, contest or sweepstakes will vary and your participation constitutes your agreement to abide by those rules and regulations. Certain promotions, contests or sweepstakes may be run by a CAIRNSTACK service provider or vendor or co-branded with one of our partners. In these instances the collection of your Personal Information may occur directly by the service provider or vendor or a third-party partner on their website. The promotion will state the privacy policy or policies governing the collection of such information if they should differ from this Privacy Policy.

Disclosure to Third Parties

At times CAIRNSTACK may make certain personal information available to strategic partners that work with CAIRNSTACK to provide products and services, or that help CAIRNSTACK market to customers. 

CAIRNSTACK Affiliates, Vendors and Suppliers 

CAIRNSTACK works with many affiliated third parties, vendors, distributors, and suppliers. To the extent it is necessary for these groups to provide their products and services to us and provide products and services you have requested, these third parties may have access to or process your Personal Information. CAIRNSTACK may also sometimes permit our authorized service providers to have access to aggregate statistics about our customers, sales, inventory use patterns, and related service data or Application analytics. These transfers of aggregate statistics do not involve Personal Information or data.

Service Providers

CAIRNSTACK shares personal information with companies who provide services such as information payment processing, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information and may not always be located wherever CAIRNSTACK operates.

OthersIt may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for CAIRNSTACK to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.

Protection of Personal Information

CAIRNSTACK takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.

CAIRNSTACK online services such as the CAIRNSTACK Online Store uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected. To make purchases from these services, you must use an SSL-enabled browser such as Google Chrome, Safari, or Firefox. Doing so protects the confidentiality of your personal information while it’s transmitted over the Internet.

When you use some CAIRNSTACK products, services, or applications or post on an CAIRNSTACK forum, chat room, or social networking service, the personal information you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to submit in these instances. For example, if you list your name and email address in a forum posting, that information is public. Please take care when using these features.

Integrity and Retention of Personal Information

CAIRNSTACK makes it easy for you to keep your personal information accurate, complete, and up to date. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Access to Personal Information For other personal information, we make good faith efforts to provide you with access so you can request that we correct the data if it is inaccurate or delete the data if CAIRNSTACK is not required to retain it by law or for legitimate business purposes. We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction, or deletion requests can be made by emailing support@cairnstack.com.

We do not knowingly collect personal information from children under 13. If we learn that we have collected the personal information of a child under 13, we will take steps to delete the information as soon as possible.

Location-Based ServicesTo provide location-based services on CAIRNSTACK products, CAIRNSTACK and our partners and licensees may collect, use, and share precise location data, including the real-time geographic location of your CAIRNSTACK computer or device. This location data is collected anonymously in a form that does not personally identify you and is used by CAIRNSTACK and our partners and licensees to provide and improve location-based products and services. Some location-based services offered by CAIRNSTACK, require your personal information for the feature to work.

Links to Third-Party Websites and Co-Branded Websites

CAIRNSTACK services may contain links to third-party websites, however, please be aware that CAIRNSTACK is not responsible for and cannot control the privacy practices of these other websites. We encourage you to read the privacy policies for these other websites, as they may differ from ours. CAIRNSTACK services also contains links to co-branded websites that may display CAIRNSTACK logo and trademarks but which are maintained by third parties. Such websites may be identified by the fact that they do not display a “cairnstack.com” URL. Please read the privacy policy on the co-branded website for the applicable privacy practices relating to personal information collected via that website, as it may differ from this Privacy Policy.

International Users Information you provide may be transferred or accessed by entities around the world as described in this Privacy Policy. CAIRNSTACK abides by the “safe harbor” frameworks set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information collected by organizations in the European Economic Area and Switzerland. Learn more about the U.S. Department of Commerce Safe Harbor Program. Please see our GDRP document for more information.

Our Company wide Commitment to Your PrivacyTo make sure your personal information is secure, we communicate our privacy and security guidelines to CAIRNSTACK employees and strictly enforce privacy safeguards within the company.

Recruitment and Job Applications 

Residents of the United States may provide us with Personal Information through our Website. Personal information such as that contained on a resume or curriculum vitae may be submitted in connection with a job application or inquiry. We may use this information throughout CAIRNSTACK (worldwide) for the purpose of employment consideration or your inquiry. We may keep your information on file for future consideration.

Enabling Services

CAIRNSTACK offers a variety of services and functions through its Websites (“Services”). Personal Information that is collected through a Website may be used and/or disclosed to third parties in order to enable us to provide CAIRNSTACK Services. For example, the CAIRNSTACK Website may allow you to interface with a third party website or application. To facilitate that connection, we may use your Personal Information and/or disclose your Personal Information to third parties.

Public Areas

Any information disclosed in public areas of a CAIRNSTACK Website or to the extent possible in a CAIRNSTACK Product or other website (Facebook, YouTube, Twitter, etc.) will become public information. We cannot control the use of information disclosed in public forums, such as forums, bulletin boards, blogs, chat rooms, and networking functions of mobile-device applications. You should exercise caution when disclosing information in these public areas, and be careful how you disclose your Personal Information. Content posted in public areas of the CAIRNSTACK Website or CAIRNSTACK Products, including advice and opinions, represent the views and is the responsibility of those who post the content. CAIRNSTACK does not necessarily endorse, support, verify, or agree with the content posted.

Mergers, Acquisitions, and Insolvency

If CAIRNSTACK should ever file for bankruptcy or merge with another company, or if CAIRNSTACK should decide to buy, sell, or reorganize some part or all of its business, CAIRNSTACK may be required to disclose your Personal Information and company Information to prospective or actual purchasers in connection with one of these transactions.

​As Required by Law and Other Extraordinary Disclosures

CAIRNSTACK may be required to disclose your Personal Information and Account Data if it: (i) believes it is reasonably necessary to comply with legal process (such as a court order, subpoena, search warrant, etc.) or other legal requirements of any governmental authority, (ii) would potentially mitigate our liability in an actual or potential lawsuit, (iii) is otherwise necessary to protect our rights or property, or (iv) is necessary to protect the legal rights or property of others.

Security

 If CAIRNSTACK learns of a security system’s breach, we may attempt to notify you electronically so that you can take appropriate protective steps. By using this Website or a CAIRNSTACK Product or providing Personal Information to us, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of this Website or CAIRNSTACK services. CAIRNSTACK may post a notice on this Website or within the subscribed services message center if a security breach occurs. CAIRNSTACK may also send an email to you at the email address you have provided to us in these circumstances or communicate with you by other means if we can. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.

Privacy Questions

If you have any questions or concerns about CAIRNSTACK Privacy Policy or data processing, please email us at support@cairnstack.com.

CAIRNSTACK may update its Privacy Policy from time to time. When we change the policy in a material way, a notice may be posted on our website along with the updated Privacy Policy.

CAIRNSTACK SOFTWARE LLC

7800 S. Elati Street

Suite 205

​Littleton, Colorado 80120

info@cairnstack.com Tel: (303) 862-3000